WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Master Card, Discover. American Express and Apple Pay as well as PayPal. All orders are charged at the time they are placed.
DO YOU CHARGE SALES TAX?
Only if you live where we are based in the Sunshine State (Florida). Right now we are not required to collect it outside of the state we are based in.
WHERE CAN I FIND YOUR PRODUCTS?
Right now all our products are available right here online and at area pop up events local to the Jacksonville, FL area. We are working to get select stationery products into stores. If you might be interested in carrying something you see here in your shop, I'd love to find out how I can serve you. Please drop me an email at firstname.lastname@example.org.
DO YOU HAVE A WHOLESALE PROGRAM?
WHAT ARE YOUR HOURS?
I'm open (i.e. at my computer answering emails and processing orders) Monday-Friday except for nationally observed holidays in the USA. I respond to emails in the order they are received and I try my very best to respond in 24-48 hours during the week.
I'D LIKE TO DO AN ARTICLE OR FEATURE ABOUT W.WHIMSY PAPER CO OR MICHELE...
That would be such an honor friend! Please email me details about your publication and/or project... email@example.com.
HOW LONG WILL IT TAKE ME TO GET MY ORDER?
All orders are printed at the time of purchase in the order in which they are received. Please email firstname.lastname@example.org before you purchase if you urgently need an order to make special arrangements. Most orders ship within 7-14 days depending on our printer's schedule. And shipping is included in the price of the order.
WHY IS SHIPPING INCLUDED IN THE ITEM PRICE?
Because it keeps it simple for both of us. As we grow, we might readjust but for right now, simple is a good thing.
REFUNDS & EXCHANGES
I handle refunds and exchanges on a case by case basis. If you are not satisfied with your order once it has arrived, please contact me within 3 days. I will work with you for an exchange or a refund of the purchase price (excluding the built in postage costs). All refunds given only after the items are returned in their original condition.
I take the utmost care in carefully packaging your order to ensure it arrives safely. But once your order is shipped, it is out of my hands. Unfortunately, I am not able to refund money on an order that is lost or damaged in transit to the buyer.
HOW CAN I FIND OUT ABOUT MY ORDER STATUS?
Email me at email@example.com with "Order Status" in your subject line.
DO YOU DO SPECIAL EVENTS, GIFTING &/OR BULK ORDERS?
Yes, indeed. Giving gifts is pretty much our love language. And there's little I love more than getting to spoil my clients. I'd love to hear about your event, gifting or bulk order needs. Please drop me an email at firstname.lastname@example.org.
DO YOU ACCEPT INDIVIDUAL DESIGN COMMISSIONS?
Absolutely! Simply hop over to our Commission Inquiry form to tell us about your project or request.
DO YOU ACCEPT CUSTOM COMMERCIAL DESIGN PROJECTS?
As well as being a growing stationery brand, this is the custom design/illustration/lettering studio of Michele Perry Design Co. I'm available for custom design/illustration work and collaborations on a case-by-case basis and would LOVE to hear from you. Please email me at email@example.com with details about your project and we will get back with you in 1-3 business days.
WHAT IS THE DESIGN PROCESS?
After you submit a commission inquiry, I will get in touch with you in 1-3 business days to find out more and start a conversation. If we decide to go forward, I will draw up paperwork and set up your client portal. Once all the i's are dotted, I'll break out my paintbrushes and get to work. Proofs and revisions according to our contract will follow. And then your final product will be delivered in the manner in which we agreed upon.
CAN I USE MY PERSONAL COMMISSION OR THE PRODUCTS I PURCHASE ON MY WEBSITE OR AS A LOGO/BRANDING COLLATERAL?
Unless your contract specifies that your commission/products are designed as branding elements or permission is given in writing, you may not use any designs or commissions in branding or web collateral. Michele Perry and Michele Perry Design Co. retains all copyrights and rights of usage on all designs, commissions, illustrations, lettering, watercolor, and creative work.
DO YOU DO BESPOKE STATIONERY AND DAY-OF-DETAILS DESIGN?
With great joy! You can find out all the information right here on our Bespoke Design page.
DO YOU WORK WITH WEDDING PLANNERS AS WELL AS BRIDES?
I love partnering with wedding planners and other industry professionals. If you are a wedding planner in the USA who likes the W.Whimsy Paper Co style and would like to partner with us as a preferred vendor, please email me at firstname.lastname@example.org so I can send you all our most current information.
HOW MUCH DOES BESPOKE STATIONERY COST?
I create with an incredible range of options and materials to choose from, so answering this question generally is almost impossible. Take a look at our Bespoke Stationery Design page and then fill out our Bespoke Stationery Design Questionnaire. I will create for you a custom quote based on the options you have selected.
HOW LONG DOES THE STATIONERY DESIGN PROCESS TAKE?
Again, this depends on the printing options you choose. Generally speaking, 3-4 months from first contact to final deliver. It is recommended, you start deciding on your wedding stationery at least 5-6 months before you need to send it out. If you are using a calligrapher for your envelopes, you will need to add on the extra time he or she needs as well.
DO YOU ADDRESS ENVELOPES?
At this time, we do not provide custom envelope calligraphy services.
HOW IS MY INFORMATION USED?
I will only use your shipping and billing address, and contact information to communicate with you about your order, fulfill your order, for legal reasons, to send you a Thank You note with a discount code or to update you about W.Whimsy Paper Co. Your information will never be rented, sold or shared.
IS MY PAYMENT SECURE?
I process payment using PayPal and Stripe, both of which are industry pioneers in providing secure payment options.
MY QUESTION ISN'T HERE...
Well then! Pretty please drop me an email & tell me what it is at email@example.com.